Shipping Policy

Thank you for shopping with Gymratz SA. This policy explains how we process, ship, and deliver orders placed through our online store.

Order Processing

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During promotions, holidays, or periods of high demand, processing may take slightly longer.

Shipping Rates and Delivery Times

Shipping charges and available delivery options are calculated and displayed at checkout.

Estimated delivery times:

• Local delivery: 2–5 business days

• National delivery: 3–7 business days

• International delivery: 7–21 business days

Delivery times are estimates and begin once your order has been dispatched. Delays caused by couriers, customs, severe weather, public holidays, or other circumstances outside our control may occur.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing tracking information, where available. Please allow up to 24–48 hours for the tracking information to update.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Please contact us at thegymmratz@gmail.com as soon as possible if you need to correct your address.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional shipping charges may apply if an order is returned because an incorrect or incomplete address was provided.

International Orders

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Customs processing may cause delivery delays.

Delayed, Lost, or Damaged Orders

If your order appears to be delayed, please check the tracking information and contact the courier first. You may also contact us at thegymmratz@gmail.com, and we will assist where possible.

If an order arrives damaged, please notify us within 48 hours of delivery and include your order number, photographs of the packaging, and photographs of the damaged item.

An order will only be considered lost after the courier has completed its investigation or confirmed the loss.

Failed or Refused Deliveries

If delivery cannot be completed because no one is available, the address is incorrect, or the parcel is refused, it may be returned to us. The customer may be responsible for any return and redelivery costs.

Original shipping charges are non-refundable unless the order was incorrect, damaged, or defective due to an error on our part.

Order Changes and Cancellations

To request a change or cancellation, contact us at thegymmratz@gmail.com as soon as possible. Once an order has been processed or dispatched, we may be unable to change or cancel it.

Contact Us

For questions about shipping or delivery, contact:

Gymratz SA
Email: thegymmratz@gmail.com
Telephone: 081 787 3158